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Remote Call Center Agent
Summary
| Title: | Remote Call Center Agent |
|---|---|
| ID: | 1397 |
| Location: | USA |
| Geographic Market: | Remote |
Description
Full-Time Remote Call Center Agent
30-40 Hours/Week
About Us
We are a growing customer-focused lice treatment service company with a small, remote call
center team. Our agents provide outstanding service while working flexible schedules. As we
continue to expand and strengthen our team, we are seeking motivated Call Center Agents to
join us and help deliver an exceptional customer experience.
Role Overview
The Call Center Agent will handle incoming customer calls, provide accurate information about
our services, and schedule appointments. Some weekend availability is required. Hourly rate of
$16/hour + commission, typical wage ends up being $25-$30 per hour depending on
commission performance.
Key Responsibilities
Qualifications
Why Join Us?
30-40 Hours/Week
About Us
We are a growing customer-focused lice treatment service company with a small, remote call
center team. Our agents provide outstanding service while working flexible schedules. As we
continue to expand and strengthen our team, we are seeking motivated Call Center Agents to
join us and help deliver an exceptional customer experience.
Role Overview
The Call Center Agent will handle incoming customer calls, provide accurate information about
our services, and schedule appointments. Some weekend availability is required. Hourly rate of
$16/hour + commission, typical wage ends up being $25-$30 per hour depending on
commission performance.
Key Responsibilities
- Handle incoming customer calls with professionalism and empathy
- Clearly explain our service and field customer questions
- Provide accurate price quotes and guide the customer through the sales process
- Collect and document customer information accurately
- Capture and securely process credit card authorizations
- Support a positive, customer-first culture by ensuring each caller feels cared for
Qualifications
- Prior experience answering customer calls in a call center or customer service setting.
- Call Center Sales experience – guiding a customer through a sales process
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a remote environment.
- Comfortable working independently while following established procedures.
- Willingness to work some evening or weekend hours as part of the regular schedule.
- Experience in an inside-sales or appointment-setting role.
- Familiarity with Salesforce or other CRM tools and NICE CXONE call center software
Why Join Us?
- Work remotely with a supportive and customer-focused team.
- Access to 401k.
- Paid time off and Sick-leave.
- Pay is a combination of hourly and commission-based pay – typically equates to $25-$30/hour
- Opportunity to help families during a stressful time by delivering compassionate service.
